1. Instructions about receiving registration key instantly after purchase >>

2. What can I do to contact Customer Support if I get no response from them after submitting my request / writing an email?

First of all please kindly check if mails from Sothink are in your spam folder; make sure that support@sothink.com is white listed. Please also try to write to us from other email addresses. If the above information does not help, please try the following methods:
1.Telephone: +86 27 67848991
   Office hours: 9:00 a.m. ~ 5:00 p.m. (GMT+8:00)
   If nobody answers the phone, feel free to leave us a message

2.Forum Private Message
   Please visit http://www.sothink.com/phpBB2/index.php and register; then please submit a message to one of the four Forum Moderators: Nicole, BrendaHu, cindyrae or SharonLee.

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Registration confirmation:
(Some service required to make registration confirmation process in advance. Please fill in your registration information below. If not available, leave them blank and it won’t prevent you from getting back from support.)